Shipping & Returns

Shipping

We know you’re excited to put your Compatti system to work.

We currently ship within the United States.

In-stock orders are typically processed within 1–2 business days.

Pre-order items will ship according to the estimated timeframe shown on the product page.

You’ll receive tracking information as soon as your order ships.

Standard delivery times vary based on location and begin once the carrier receives your order.

During launches, promotions, or other high-volume periods, processing times may be slightly extended.

If you need help with your shipment or tracking information, please contact us at info@shopcompatti.com.

Returns

We hope you love your Compatti purchase, but we understand that sometimes things don’t work out.

Eligible items may be returned within 30 days of delivery. Products must be unused, clean, complete, and returned with their original packaging and components.

To start a return, sign in to your Compatti customer account, select the applicable order, and request a return. You may also contact us at info@shopcompatti.com with your order number for assistance.

Please wait until your return has been approved and you have received return instructions before sending your item back.

For returns due to a change of mind, customers are responsible for return shipping and the original shipping charge is nonrefundable.

Once your return has been received and inspected, your refund will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Items that have been used, damaged after delivery, or returned incomplete may not qualify for a refund.

Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, missing, or incorrect, contact us promptly at info@shopcompatti.com with your order number and photos of the issue.

We’ll work with you to provide a replacement or refund, as appropriate. Compatti will cover any necessary shipping costs when an order arrives damaged or we have sent the wrong item.

Product Issues

If you believe your product has a manufacturing defect, please contact us with your order information and photographs of the affected item. Manufacturing defects that arise during normal use within one year of delivery may be eligible for replacement or another appropriate resolution.

Normal wear and tear, accidental damage, misuse, cosmetic staining, scratching, discoloration, and damage caused by not following the product care instructions are not considered manufacturing defects.

Gift Returns

Unused gifts purchased through shopcompatti.com may be returned within 30 days of delivery when the original order can be verified. Gift recipients may receive an exchange or Compatti store credit. Refunds to the original payment method can only be issued to the purchaser.

Purchases From Other Retailers

Purchases made through another retailer or marketplace are generally subject to that retailer’s return and refund policies. We’re still happy to help with product questions or concerns.

Questions? Contact us at info@shopcompatti.com. We’re happy to help.